30-Day Refund Policy

At LumaZap, your satisfaction is our priority. We offer refunds within 30 days of delivery for the following reasons:

Eligible for Full Refund

• Item arrived damaged or broken
• Item is defective and does not work as described
• Wrong item received

Not Eligible for Refund

• Change of mind or buyer's remorse
• Damage caused by misuse or improper handling

How to Request a Refund

Contact us at support@lumazap.shop within 30 days of receiving your order. Include your order number and a photo of the issue. We respond within 1–2 business days.

No return shipping required. You keep the product — we'll issue a full refund once we verify the issue.